1. General

By booking a treatment with Groundwork Sports Massage Ltd (“we”, “our”, “us”), you agree to the following Terms & Conditions. Please read them carefully before booking.

2. Services

We provide the following services:

Sports massage
Postural analysis
Mobility assessment

All treatments are tailored to individual needs. However, results vary and no specific outcomes are guaranteed.

3. Payments & Cancellations

We accept payment by cash, card, and via our online booking system.
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations with less than 24 hours’ notice will be charged at the full rate, with no refund offered.
If you cancel more than 24 hours in advance, you will be offered a voucher of equal value to the service booked, which can be used at any time for the same service.
No refunds are given for block bookings once the first session has been used.

Therapist Cancelations

We reserve the right to cancel or reschedule appointments at any time if necessary (e.g. due to illness, emergencies, or unforeseen circumstances).
In such cases, clients will be offered a rescheduled appointment or a full refund of any fees already paid.
We also reserve the right to cancel any appointment if a client has disclosed a medical condition without medical clearance from a doctor or other qualified medical professional confirming that massage is safe.

In this case, a full refund will be issued unless the client's intake form was submitted less than 24 hours before the scheduled appointment, in which case no refund will be provided.

4. Client Responsibilities

Intake Form Requirements

All clients are required to complete an intake / health form prior to treatment.
If this has not been completed before arrival, it must be filled out during the scheduled appointment time, and treatment will only begin once it is complete.
Session time will not be extended to make up for time spent completing forms.

Health Disclosure

Clients must disclose any relevant medical conditions, injuries, or health concerns before treatment begins.
Clients are responsible for following any aftercare advice given. Failure to do so may impact recovery and results.
We cannot be held responsible for outcomes if full disclosure of health information is not provided.

5. Liability

Treatments are carried out with due care and professionalism, but we cannot be held liable for injury, discomfort, or adverse effects that occur if clients:

Fail to disclose relevant health conditions, or
Do not follow professional advice.

6. Privacy & Data

We collect personal and health information for assessment and treatment purposes.
All client records are stored securely in compliance with UK GDPR.
Information is not shared with third parties unless legally required.

7. Age Policy

Treatments are only available to clients aged 18 and over.

8. Session Length & Lateness

Sessions will finish at the scheduled time, even if the client arrives late.
Late arrival may result in a shorter treatment, but the full session fee will still apply.

9. Changes to Terms

Groundwork Sports Massage Ltd reserves the right to update or modify these Terms & Conditions at any time. The most recent version will always be available on our website.